Shipping & Returns
Hours of Operation
Homebrew Supply is open 9AM - 5:00PM Central, Monday- Friday. (Note, we are often VERY busy on Mondays and slower on Fridays, so we sometimes leave earlier on Fridays if all orders are completed) You can reach us by phone at (866) 936-8582 or e-mail us at firstname.lastname@example.org immediately.
30 Day No Hassle Returns - Satisfaction Guaranteed
We want you to feel confident with your purchase so within 30 days of purchase we offer a simple, easy return policy.
We offer a full refund on un-used returns minus the actual cost of return shipping.
If you need to start a return please start the process by calling our service department @ (866) 936-8582
Beer Recipe Kit GuaranteeHomebrewSupply.com is so confident in our award winning beer recipe kits that if you brew one and don't like it, we will replace it.
YeastHomebrewSupply.com always recommends you do a yeast starter. We will gladly replace yeast if it's not viable but will not replace a beer recipe if it doesn't ferment.
What items can be returned?HomebrewSupply.com will accept all non-perishable items back.
Can I return used equipment?Kegconnection only stocks quality equipment from the most trusted brands but If you are not fully satisfied with your equipment after using it we can offer you to the ability to return with a 30% restocking fee.
Brew SystemsHomebrewSupply.com does not accept any returns on large or custom order brew systems such as the Spike Electric system, Sabco and Breweasy. We will work with you and the company that manufactures these items if you have an issue.
If an order has not shipped by the time Kegconnection makes contact, we can cancel the order and issue a full refund. If your order has already shipped we cannot recall it. It will be delivered and handled as a Order Return as outlined in our Return Policy.
Warranty Issues, Damages and Incorrect Orders
If in the first 30 days of receipt of your order you find your order is incorrect or contains damaged goods, we will ensure the issue is corrected. Just call us at (866) 936-8582 or e-mail us at email@example.com immediately. . We strive to contact everyone back within one business day.
We ask that our customers please e-mail photos of damaged items to assist us in both the claims process and assist us in making HomebrewSupply.com better by improving our shipping practices and that of our shipping carriers. We will require photos in most cases to issue a new product or refund for damaged goods.
In the event HomebrewSupply.com needs to re-ship you a product due to it being wrong or defective, we will issue you a RMA, pre-paid shipping label and then ship immediately your replacement once we get notice the wrong/damaged product is back in route to us.
HomebrewSupply.com maintains active pursuit of competitive pricing to offer you the lowest prices possible. So we are often adjusting pricing as well as creating new products. As such with human error, we sometimes add incorrect pricing to our website and reserve the right to not be held liable for grossly misprinted prices where we would take a loss to honor.
Site-Wide Sales Policy
We will, often, run site-wide sales where we discount the majority of products sold on our site by a specific percentage amount. While these are certainly site-wide sales, we do have to exclude some products from receiving the discounts due to the manufacturer's policies on fixed pricing for their products. Items from vendors including, but not limited to, Spike Brewing, Ss Brew Tech, Blichmann Engineering, Anvil, The Grainfather, Robobrew, Mash & Boil, and more will typically be excluded from site-wide sales but do sometimes have sales pricing for themselves given to us by our suppliers. If you have any questions regarding whether a product or bundle should qualify for our site-wide sale promotion, please don't hesitate to call us @ (866) 936-8582 or e-mail us at firstname.lastname@example.org and we'll get you taken care of immediately!
Discount and Coupon Code PolicyYou may have found or even received a promotional code for our site that offers a % off of products. We are happy to honor those codes but we do restrict and prohibit their use when, but not limited to, the times we are running site-wide sales, specific vendor discounts on products, or any other sale active on our website. We also do not allow the "stacking" of coupons as our system can only handle one coupon code per transaction. If you have any questions regarding our discount and coupon code policy, please call us.
IF YOUR ORDER IS $300 OR MORE, IT WILL REQUIRE A SIGNATURE FROM FEDEX. CHECK YOUR TRACKING # PROVIDED TO COORDINATE RECEIVING YOUR PACKAGE.
$9.95 Flat Rate Shipping
Residents within the continuous United States will receive a flat rate shipping fee of only $9.95 per order! For outside US and international orders, you can receive the best possible shipping rates by calling your order in to (866) 936-8582 or e-mail us at email@example.com
Same Day Shipping
All orders received by 11am CST will be shipped same day, Mon- Fri.
On some events such as site-wide sales there may be a delay on typical shipping turnaround. During this time we make every effort to ship as soon as possible.
Some large items we stock ship from a separate warehouse, so in some rare cases same-day shipping might not apply. We'll tell you when that's the case.
Kegconnection ships most orders FedEx, UPS, or USPS with transit times being around 1 - 4 business days depending on where we’re delivering.
Kegconnection ships from Comanche, Texas so orders in the Northwest can expect longer lead times.
Lost or Stolen Packages
Missing packages aren't awesome, but things do happen on rare occasion.
First, be sure to confirm your shipping address, look for a delivery confirmation, and check with neighbors to see if they possibly accepted your package.
If your package is a no-show 36 hours from delivery date please contact us.
Lost packages we will help resolve as we have recourse with FedEX, UPS, or USPS.
Stolen packages we cannot replace unless you select Signature delivery.
Alaska & Hawaii
Free shipping, flat-rate shipping and any shipping specials do not apply to AK and HI.
If you have an emergency or special request shoot us an email. We’re happy to accommodate our fellow brewers!